Hey all, I run a small e-commerce shop and lately, my customer support’s been swamped with questions about orders. I’m curious what new tech is out there in 2025 to make things smoother. I tried a basic chatbot last year, but it was clunky and customers got frustrated. Anyone using cool new tools to handle support better? What’s working for you?
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Oh man, I get the chatbot struggle! I work for a startup, and we’ve been experimenting with some newer customer service tools this year. AI stuff has come a long way—some platforms now handle tons of queries super fast. I read up on what’s trending at https://softcircles.com/blog/modern-customer-service-innovations, and we’re loving a new AI virtual assistant that schedules follow-ups automatically. It’s cut our response time in half! What’s your setup like?